Got any Questions?

We have compiled some of the most popular questions we have been asked by clients so far. Our team are always to happy any questions that you may have about the platform.

Having a demo of the system also allows you to experience it first hand, we are happy to arrange these at a time to suit you.

Book a Demo

Frequently Asked Questions

At P-VENT we appreciate that online event platforms are new, before COVID-19 its not something that many people had used. Below we try and answer some of the questions that we think potential clients will have. If you have any more however please do let us know and we will answer them for you.

The best way to understand the platform is to have a demo, it takes about 10 minutes and there is absolutely no obligation to use it, we are technical event people – not sales people and so we won’t be pressuring you to use it.

Branding

  • Can I add my own logos?​

    Absolutely, we will do this for your before the event

  • What else can be changed?​

    Nearly all of the elements in the platform can be customised for your event. This includes adding logos, changing colours and using images. 

  • Do I have to pay for Branding?

    No, our team will do this for you before the event.

    • Breakout Rooms

  • How many people can be in a breakout room?

    We have a limit of 50 users per breakout room, you can have as many breakout rooms as you wish however.

  • Can one person be a host?

    Yes, we can make 1 person the admin of the breakout room so that they can mute all of the mics etc

  • Are they timed?

    We can set the breakout rooms to be timed, or they can be left open-ended.

    • The Stream

  • What streaming service do you use?​

    The embedded stream in the platform as standard is Vimeo. Its a super reliable service that allows us to ensure that its solid throughout the event.

  • Can I view the stream in full screen?

    Yes, there is the ability watch the stream in full screen, 90% width or in its native window.

  • Can I watch the stream on multiple occasions?

    Yes, we can provide you with a link to Vimeo where users can re-watch the event.

    • Q&A Module

  • Can the Questions be Moderated

    Yes, our support team will be able to share the questions with you so that they are approved before going live on the site.

  • Can Questions be anonymous?

    Yes, we have an option to let users ask anonymous questions. As admins, you can still see who asked the question.

  • How are questions displayed?​

    We will create a branded full screen webpage which contains all of the questions asked. These can then be answered by the presenters and embedded into the stream if required.

    • Live Chat Module

  • Can chats be deleted?

    Yes, if anything inappropriate is added to the public chat module we have the ability to remove it.

  • Can users chat directly?

    Yes, we have the ability to active this feature if you desire.

    • Live Polls Module

  • Can these be created during the event?

    Yes, although ideally we know them in advance and then schedule them to go live when required.

  • How can I see the results?

    We will create a results page which can be uploaded to the live stream.

    • Platform Support

  • What level of support will I get?

    We will provide you with 1 person from our team for each event day who will be the admin for the platform. 

  • Can I pay for extra support?

    Absolutely, if you think that you may need extra support we can provide this for you. This might be worth considering for large events with multiple sessions.

  • How can users access support?

    We have embedded a chat feature on all pages of the platform where users can speak to our team on the live event day.

    • Emoji Module

  • Can I disable this feature?

    Absolutely, we can turn this feature off its not something that you require.

  • Can I choose the Emoji's?

    Absolutely, just let us know which emoji’s you want available for your event.

    You may want only positive emoji’s or a mixture.

  • Are reports available?

    Yes, we can tell you post event which user sent which emoji and at what time allowing you to see which content was well received etc.

    • Feedback Module

  • Can I customise the text?

    Absolutely, we can change this before you before the event goes live.

  • Can I use this multiple times per event?

    Yes, users can submit their feedback at multiple points throughout the event.

    • Pricing

  • What if my event spans 2 days?​

    For us, an event can take place in any 24 hour period. If you want to start at 01:00 and end at 00:59 we will count that as a one day event.

  • Why do you charge per user?

    There is a cost involved in delivering this amount of data and so the more users that use the site the higher the cost.

  • Are prices + VAT?

    Yes, all prices are +VAT at 20%

    • Technical

  • Is P-VENT reliable?

    The platform itself is powered using Google servers, with multiple backups of each server in multiple locations. 

    It’s very rare that Google is down!

  • What Browsers are compatible?

    • Chrome
    • Safari
    • Edge
    • Firefox
    • Internet Explorer 11

  • Are you GDPR Compliant?

    Absolutely, let us know if you need to see any documentation.

    • Want to find out more?